Enter the new sub issue below.
Existing Sub Issues
- Absent (Excused) - Attendance - Active -
- Absent (Unexcused) - Attendance - Active -
- agent disappeared/white - Gladly - Active -
- Called out for shift - Attendance - Active -
- Complaint - Good - Training - Inactive -
- Complaint - Good - Training - Active -
- incomplete training - Training - Active -
- Incomplete/inaccurate ticket - CompRiser - Active -
- incorrect punch - Kronos - Active -
- Late - Attendance - Active -
- Left early - Attendance - Active -
- Listen live chat - bad - Training - Active -
- Listen live chat - good - Training - Active -
- Listen live phone - bad - Training - Active -
- Listen live phone - good - Training - Active -
- logged in green late - Gladly - Active -
- Long break - Attendance - Active -
- Missed training/mtg - Training - Active -
- missing chats/calls - Gladly - Active -
- missing punch withOUT notification - Kronos - Active -
- missing ticket - CompRiser - Active -
- No call and no show for shift - Attendance - Active -
- no home internet - IT - Active -
- No response in team chat - Behavior - Active -
- not green on assigned channel - Gladly - Active -
- not logging out - Gladly - Active -
- promises unkept/unrealistic - Behavior - Active -
- Punched in but not in gladly - Gladly - Active -
- requested off/swap - Attendance - Active -
- showing white/unauthorized - Gladly - Active -
- survey not completed - - Active -
- timesheet not approved - Kronos - Active -
- unnecessary supervisor callback - Supervisor Callback - Active -
- Unprofessional - Behavior - Active -
- VTO accepted - Attendance - Active -
- VTO forced - Attendance - Active -
- waiting on equipment - IT - Active -
- waiting on help desk support - IT - Active -