Add/Edit Sub Issues

Enter the new sub issue below.

Sub Issue Name:

Description:

Issue:



Existing Sub Issues

  • Absent (Excused) - Attendance - Active -
  • Absent (Unexcused) - Attendance - Active -
  • agent disappeared/white - Gladly - Active -
  • Called out for shift - Attendance - Active -
  • Complaint - Good - Training - Inactive -
  • Complaint - Good - Training - Active -
  • incomplete training - Training - Active -
  • Incomplete/inaccurate ticket - CompRiser - Active -
  • incorrect punch - Kronos - Active -
  • Late - Attendance - Active -
  • Left early - Attendance - Active -
  • Listen live chat - bad - Training - Active -
  • Listen live chat - good - Training - Active -
  • Listen live phone - bad - Training - Active -
  • Listen live phone - good - Training - Active -
  • logged in green late - Gladly - Active -
  • Long break - Attendance - Active -
  • Missed training/mtg - Training - Active -
  • missing chats/calls - Gladly - Active -
  • missing punch withOUT notification - Kronos - Active -
  • missing ticket - CompRiser - Active -
  • No call and no show for shift - Attendance - Active -
  • no home internet - IT - Active -
  • No response in team chat - Behavior - Active -
  • not green on assigned channel - Gladly - Active -
  • not logging out - Gladly - Active -
  • promises unkept/unrealistic - Behavior - Active -
  • Punched in but not in gladly - Gladly - Active -
  • requested off/swap - Attendance - Active -
  • showing white/unauthorized - Gladly - Active -
  • survey not completed - - Active -
  • timesheet not approved - Kronos - Active -
  • unnecessary supervisor callback - Supervisor Callback - Active -
  • Unprofessional - Behavior - Active -
  • VTO accepted - Attendance - Active -
  • VTO forced - Attendance - Active -
  • waiting on equipment - IT - Active -
  • waiting on help desk support - IT - Active -