Phones :: May 2022
- Phone volume was down 61% vs prior year.
- When on calls... smile, freindly tone, thank them for calling/buying Godiva...
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Agent Shoutout! Highest Phone Calibration Scores: Month of May 2022 |
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Chat :: May 2022
- Chat volume was down 65% vs prior year.
- Our AHT is still long. The goal is 6 minutes, and we came in at 11.7 minutues.
- Great job on SLA and ASA... love it
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Agent Shoutout! Highest Chat Calibration Scores: Ful month May 2022 |
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Email :: May 2022
- Email volume was down 32% to prior year.
- Reminder -- follow all steps for critical complaints, which includes assigning the conversation to the critical complaint box in gladly
- ALL emails should be personalized and follow a business layout. March and April CE sessions discussed this, so please look over the presentations.
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Agent Shoutout! Highest Phone Calibration Scores Last Week |
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